I. Privacy Policy Statement

We attach great importance to the protection of users' personal information and privacy. We strictly collect, use, store, and protect user personal information in accordance with laws and regulations such as the Personal Information Protection Law of the People's Republic of China and the Civil Code. This policy aims to explain how we handle user information and the relevant rights you enjoy.

II. Information We Collect and Its Purpose

We only collect user personal information within the scope necessary to realize product sales, consulting services, after-sales support, and order processing. The details are as follows:

1. Information Actively Provided

• Order Transaction Information: Name, contact number, shipping address, email address, order details, and payment information. This is used for order confirmation, product shipment, after-sales coordination, and invoice issuance. Payment information is processed by compliant third-party payment platforms; we do not directly retain sensitive information such as payment passwords or verification codes.
• Consultation and After-sales Information: Consultation content, product fault descriptions, and contact details submitted by users via online customer service, phone, or messages. This is used to answer inquiries, handle after-sales service, and provide technical support.

2. Automatically Collected Information

• Browsing Behavior Information: Access time, browsed pages, product click records, IP addresses, browser types, and device models. This is used to optimize website experience, analyze user needs, and troubleshoot technical faults, without associating it with personal identity information.
• Cookie Information: This Site uses Cookie technology to enhance the browsing experience. Users can disable Cookies through browser settings; however, doing so may affect the use of certain features.

3. Information Usage Limitations
We retain user information only for the period necessary to achieve the aforementioned purposes. Beyond this period, we will delete or anonymize it in accordance with the law. We will not use user personal information for irrelevant marketing, sell it, or illegally provide it to third parties without the user's explicit consent.

III. Information Sharing and Disclosure

We do not actively sell or disclose user personal information to third parties. We only share information under the following circumstances and in accordance with the law:

• To complete orders, we provide necessary shipping and settlement information to logistics service providers and payment institutions.
• To disclose relevant information as required by laws, judicial organs, or administrative agencies.
• Other sharing scenarios with the user's explicit consent.

We will require information recipients to comply with privacy protection regulations and take sufficient security measures to protect user information.

IV. User Information Security Protection

We employ industry-standard technical and management measures, including data encryption, access control, and security protection systems, to prevent user information from being leaked, tampered with, lost, or accessed illegally.
We only authorize necessary staff to access user information. All staff must abide by confidentiality obligations; violators will bear legal responsibility.
In the event of an information security breach, we will immediately activate emergency plans and notify users and regulatory authorities in a timely manner as required by law.

V. Rights Regarding Personal Information

Users may exercise the following rights regarding their personal information through our customer service channels:

• Access and Correction: Request to access or correct personal information.
• Deletion and Account Cancellation: Request to delete personal information or cancel an account (subject to statutory conditions).
• Withdrawal of Consent: Withdraw previously given consent for information collection and use.
• Data Portability: Request an electronic copy of personal information.
• Opt-out of Marketing: Refuse to receive marketing SMS or promotional messages; you may contact customer service to unsubscribe at any time.

We will respond to and process reasonable user requests within the timeframe prescribed by laws and regulations, without unreasonable refusal or delay.

VI. Protection of Minors' Privacy

This Site is primarily intended for adult users and does not sell products to minors under the age of 14. If minors need to use the services on this Site, they must do so under the supervision and consent of a guardian. We do not actively collect personal information from minors; if collected in error, it will be deleted immediately.

VII. Third-Party Services

This Site contains links to third-party services such as payments, logistics, and external customer support. These third-party platforms have independent privacy policies. We cannot control the information processing practices of third parties, and we recommend that users review their privacy terms.

VIII. Policy Updates and Contact Us

This Privacy Policy may be updated based on laws and business adjustments. Updated versions will be posted in a prominent location on this Site and will take effect upon publication.
If you have questions, complaints, or wish to exercise your rights, please contact us via:

• Customer Service Hotline: 400-830-2066
• Email: jwawaken@jwawaken.com
• Address: Room 2403, East Tower, Lepu Building, No. 60 Xingke Road, Xili Community, Xili Street, Nanshan District, Shenzhen

Important Notice: This Legal Statement and Privacy Policy are the official compliance documents of this Site. The final right of interpretation belongs to Shenzhen Jiewei Juexing Technology Co., Ltd. Before using the services on this Site, please be sure to read the full text carefully to ensure you fully understand and agree to all terms.